Cancellation Policy
Cancel Your Order
Accepted Cancellation
Orders could be fully refunded if they are canceled within 24 hours of purchase.
Please submit a help ticket on the Contact Us page if you decide to cancel the order.
Please note: Request orders canceled after 48 hours of purchase but before shipment, a 10% cancellation fee will be applied.
Not Accept Cancellation
We will NOT accept cancellation requests if the order has already been shipped, since we can not call back the items from our shipping company. So we have to wait for the item to arrive at our customers, and find the best way to deal with this situation.
Contact Us
Email: grapeooservice@gmail.com
Phone number: +86 17665672045 Tony | don't hesitate to get in touch with us by email as much as possible, since we have poor English speaking skills